Should you ever experience a problem with your website and be incapable of handling it on your own, ask the respective hosting provider’s help desk support team to assist you to get the website back online. A timely solution would be best, but a lot of companies answer within 24 hours and even more, particularly if you’re working with a reseller. Even if your problem can be easily fixed, your website may not function satisfactorily or may not be accessible at all for a longer span of time, so you may lose potential customers as it’s very unlikely that anyone will enthusiastically go back to a website that’s broken. In this light, you need to make sure not only that you can touch base with your web hosting company, but also that they can reply and assist you in a timely manner. If a web application update does not go smoothly or if you delete something unintendedly, for instance, the site should be fixed swiftly in order to prevent extended unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours on end, or even one whole day, to get a reply to an email or a tech support ticket. Regardless of when you touch base with us, we’ll get back to you within only one hour with any pre-sales and technical questions you may have. As a matter of fact, our real response time rarely exceeds twenty to thirty minutes. Since we are at your service 24 hours a day, 7 days a week, 365 days a year, you will always receive help in a well-timed fashion and we are aware of just how vital that is in the digital world. Soon after you contact us, we will respond to your inquiries. If you chance upon any technical challenge, we will take care of it for you, or we’ll supply you with all the required information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our really fast support services. You’ll obtain an answer to any trouble ticket opened from the hosting Control Panel or e-mail sent to our customer and technical support staff in no more than an hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes much less time to investigate and rectify a problem. We will give you more information in case the solution entails something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be the same and since our support team is available to you 24x7x365, you’ll get immediate assistance for virtually any technical, general or billing issue regardless of the hour.