Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Guarantee

  • Our technical help and support Dept is present round–the–clock to handle all of your current assistance tickets. Every single ticket you send out to us shall be solved within less than 60 minutes. If your problem calls for help from an admin, we are going to forward the ticket to the technician on shift and will inform you that the situation is being resolved.

  • Top quality support service

  • Top–class Client Help And Support Service

  • We will be working for you 24x7x365 to supply useful information and technical support and also to aid you with any problem that you could possibly come across while you are administering your virtual server. We’re able to support you with all pre–configured applications, such as your OS, server administration panel (based on the VPS type) and the Web Site Control Panel created solely by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Site Control Panel that is available at zero cost with your VPS gives a built–in article base. One can find an array of detailed how–to articles and a collection of step–by–step video classes that display all the standard web site managing jobs. You can easy–access them by pressing the Help or Video buttons in the top right corner of each Control Panel section.