Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your website files or configuring various settings. The ticketing system is being strictly monitored 24-7-365 by our support staff representatives and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to get help. In contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you need and request info concerning any technical or billing problem. Plus, you can see a number of educational articles, which will help you deal with the most commonly experienced complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one aim in mind – that you should be able to manage everything connected with your account from a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a query or run into a complication, you can contact our help desk support staff representatives straight away without needing to go to an entirely different interface. You can look through your files or check various account settings while submitting a new ticket or reading the answer to an older one. In case you’ve got an immense number of tickets and you wish to track down a specific one, you can make use of the smart search option, which is available in the Help section. We guarantee that you’ll get a reply in less than 60 minutes regardless of the essence of your question or issue.