There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you will always find no matter which company you choose is a ticketing system. It is the easiest form of correspondence for a number of reasons. In case no help desk team representative is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always be received. Plus, you can copy/paste large pieces of info without having to worry about spelling errors, and if a particular issue requires more time to be fixed or a number of responses need to be exchanged, all the info will be in the same place, so either party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which suggests that if you need to supply information or to follow guidelines, you’ll have to use no less than 2 separate admin interfaces and this number can rise in case you want to manage a handful of domains. Also, many web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your website files or configuring various settings. The ticketing system is being strictly monitored 24-7-365 by our support staff representatives and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to get help. In contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you need and request info concerning any technical or billing problem. Plus, you can see a number of educational articles, which will help you deal with the most commonly experienced complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one aim in mind – that you should be able to manage everything connected with your account from a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a query or run into a complication, you can contact our help desk support staff representatives straight away without needing to go to an entirely different interface. You can look through your files or check various account settings while submitting a new ticket or reading the answer to an older one. In case you’ve got an immense number of tickets and you wish to track down a specific one, you can make use of the smart search option, which is available in the Help section. We guarantee that you’ll get a reply in less than 60 minutes regardless of the essence of your question or issue.