Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be responded to within maximum sixty minutes after the ticket or e–mail is received. If your issue calls for further assistance from a system administrator, we’ll direct the ticket or the email to the person in charge then leave a comment to notify you that more time will be required for reaching a solution. Furthermore if you order our Optional Managed Services package, all of the server administration tasks included there will be completed whenever you want.
A First–Class Help Desk Service
- We’ll be at your disposal 24x7 to respond to any enquiries that you may have connected to our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need assistance handling server management tasks, consider our Optional Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting procedures.
A User–Friendly Help Section
We have equipped our Web Site Control Panel with an elaborate knowledgebase, which includes exhaustive explanations of its features and functions. In addition, we have made detailed video tutorials that will further teach you how to perform a certain action or troubleshoot a frequently encountered problem. All the how–to articles and the tutorial videos are readily accessible from each Web Site Control Panel section via the Help and Videos buttons in the top right corner.