A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It's an efficient method to get some information about the hosting services or have some issue resolved since you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes when you exchange data like usernames or domain names, the faster response time since the communication is real-time and the fact that you don't need to stay on the chat constantly - you are able to do something else entirely while the representative investigates the issue in question. What's more, you are able to become a part of a live chat room from any computer that's connected to the web, avoiding the telephone fees that you'll have to pay if you're calling to another country.

Live Chat Support in Cloud Website Hosting

As we consider the fact that a number of issues are often resolved if you chat with a live person, we provide a live chat service for all our prospective and active customers. Our chat is available every single day and our customer support representatives will help you with a number of questions and situations. If you aren't our customer yet, you'll be able to learn more about our cloud website hosting plans and the hosting platform in general in order to make sure that your web sites will work effectively on our servers. If you already have an account and you've got some questions or you have any kind of problems with some of our solutions, you can get in touch with us through the live chat and we can provide you with the necessary information or assist you to troubleshoot the problem. You'll have to open a trouble ticket for specific troubles which need more time or the help of a sysadmin, but for the majority of common problems you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all of our future and present clients. In case you're thinking about a new website hosting account, you can chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting so that you can pick the perfect package for your web sites. If you already own an account with us, we'll be able to support you in a very timely manner with billing, general and 1st level technicalissues. Although in some instances you will have to open a support ticket since there're troubles that can't be resolved through a live chat, we can assist you with numerous basic jobs, for example installing an email account in an email client or redirecting one domain name to another one. As a result, you'll enjoy quick support and you'll save a long time.